FAQ
Have questions? We have answers.
This IT support FAQ answers the questions Bellevue and Eastside businesses ask us most often. Don’t see yours? Call us at (425) 484-0700 or send us a message and we’ll be happy to help.
FAQ
Frequently Asked Questions
You pay one predictable monthly fee per user. It covers unlimited phone, remote and on-site support, plus the monitoring, security, backups and maintenance that keep your systems running. There are no hourly bills or surprise charges when something breaks. See everything that’s included on our Managed IT Services page.
No. We don’t require long-term contracts. We earn your business every month through fast, friendly service, not a contract that locks you in.
When you call, you’ll usually reach a live person right away. If not, we’ll get back to you within 15 minutes.
Both. Many issues can be fixed remotely in minutes, so we start there to save you time. When something needs hands-on attention in our Bellevue and Eastside service area, we come to you, with no travel charges. For clients outside the area, we arrange local on-site help whenever it’s needed.
Our office is in downtown Bellevue at 10900 NE 4th St, and our main service area is Bellevue, Redmond, Kirkland, Issaquah and the rest of the Eastside.
We also support clients across the U.S., including in Arizona, Florida, Illinois and Indiana, primarily through remote support.
Yes. We start by learning your goals and evaluating what you have today, then make the most of your existing equipment. We only recommend new technology when it will make a real difference, and we’ll explain why.
Yes. We set up, migrate and support Microsoft 365, including email, Teams and file sharing. We’re also an authorized 3CX partner and install and support 3CX business phone systems.
Yes. We assess your systems against the requirements that apply to you, including CMMC readiness for Department of Defense contracts, ITAR and PCI DSS, then give you a clear plan to close any gaps. Learn more about our security assessments.
AI can save your team real time, but the right tool depends on your business, and some tools can expose sensitive data. We give vendor-neutral advice on which AI products are worth it, set clear rules for your staff, and make sure the tools you adopt keep your data protected. See our AI Consulting page.
For our managed clients, data is protected with encrypted on-site backups and cloud-hosted disaster recovery, so we can restore your files and get you working again quickly. Lost devices can be secured remotely.
Call us at (425) 484-0700 or send us a message. We’ll start with a conversation about your goals and a look at your current IT, then recommend a plan that fits your business.